@import url('https://api.fontshare.com/v2/css?f[]=satoshi@400,500,700,900&f[]=clash-display@600,700&display=swap');

/* ============================================================================
   THE AGENCYGOD SYSTEM design system
   Brand: near-black canvas, signature red, premium "war room".
   ========================================================================== */

:root{
  --font:'Satoshi',-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Arial,sans-serif;
  --font-display:'Clash Display','Satoshi',-apple-system,BlinkMacSystemFont,'Segoe UI',sans-serif;
  --bg:#0B0B0F;
  --bg-2:#0E0E14;
  --card:#14141B;
  --card-2:#181820;
  --elev:#1C1C26;
  --border:#262631;
  --border-2:#2f2f3a;
  --muted:#8A8A99;
  --muted-2:#5B5B6B;
  --text:#F4F4F7;
  --red:#E52525;
  --red-2:#FF3B3B;
  --red-soft:#FF8080;
  --green:#22C55E;
  --yellow:#FACC15;
  --blue:#5B8DEF;
  --radius:16px;
  --radius-sm:11px;
  --shadow:0 24px 60px rgba(0,0,0,.5);
  --shadow-sm:0 8px 24px rgba(0,0,0,.35);
  --glow:0 0 0 1px rgba(229,37,37,.35), 0 8px 30px rgba(229,37,37,.18);
  --ease:cubic-bezier(.22,.61,.36,1);
}

*{box-sizing:border-box;margin:0;padding:0}
html{-webkit-text-size-adjust:100%}
body{
  font-family:var(--font);
  background:
    radial-gradient(1200px 600px at 80% -10%, rgba(229,37,37,.08), transparent 60%),
    radial-gradient(900px 500px at -10% 110%, rgba(91,141,239,.05), transparent 55%),
    var(--bg);
  background-attachment:fixed;
  color:var(--text);
  min-height:100vh;
  line-height:1.5;
  -webkit-font-smoothing:antialiased;
  letter-spacing:-.011em;
}
a{color:inherit;text-decoration:none}
img{max-width:100%;display:block}
button,input,textarea,select{font-family:inherit}
::selection{background:rgba(229,37,37,.35);color:#fff}

/* ---- Scrollbar -------------------------------------------------------------*/
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:#23232e;border-radius:8px;border:2px solid var(--bg)}
::-webkit-scrollbar-thumb:hover{background:#30303d}

/* ---- Typography ------------------------------------------------------------*/
h1,h2,h3,h4{font-weight:900;letter-spacing:-.025em;line-height:1.12}
/* premium display font for the big moments */
.auth-hero h2,.stat .val,.ring .pct,.lesson-head h1,.empty h3,.auth h1{font-family:var(--font-display);letter-spacing:-.02em}
.eyebrow{font-size:12px;font-weight:800;letter-spacing:.12em;text-transform:uppercase;color:var(--red-soft)}
.muted{color:var(--muted)}
.dim{color:var(--muted-2)}
.mono{font-variant-numeric:tabular-nums}

/* ============================================================================
   APP SHELL (sidebar + main)
   ========================================================================== */
.shell{display:flex;min-height:100vh}
.sidebar{
  width:248px;flex:0 0 248px;position:sticky;top:0;height:100vh;
  background:linear-gradient(180deg,var(--bg-2),rgba(11,11,15,.6));
  border-right:1px solid var(--border);
  display:flex;flex-direction:column;padding:18px 14px;gap:6px;z-index:30;
}
.sb-brand{display:flex;align-items:center;gap:11px;padding:6px 8px 16px}
.sb-brand .mark{width:34px;height:34px;border-radius:9px;background:linear-gradient(135deg,var(--red),#a01414);display:grid;place-items:center;font-weight:900;color:#fff;font-size:17px;box-shadow:var(--shadow-sm)}
.sb-brand .nm{font-size:16px;font-weight:800;letter-spacing:-.02em;line-height:1.05;white-space:nowrap;font-family:var(--font-display)}
.sb-brand .nm small{display:block;font-size:9.5px;font-weight:700;color:var(--muted-2);letter-spacing:.16em;text-transform:uppercase;margin-top:1px;font-family:var(--font)}
.sb-sec{font-size:10.5px;font-weight:800;letter-spacing:.1em;text-transform:uppercase;color:var(--muted-2);padding:14px 10px 6px}
.nav-link{display:flex;align-items:center;gap:11px;padding:10px 11px;border-radius:11px;color:var(--muted);font-size:14px;font-weight:600;transition:all .15s var(--ease);position:relative}
.nav-link svg{width:18px;height:18px;flex:0 0 18px;opacity:.85}
.nav-link:hover{background:var(--card);color:var(--text)}
.nav-link.active{background:linear-gradient(90deg,rgba(229,37,37,.16),rgba(229,37,37,.04));color:#fff}
.nav-link.active::before{content:"";position:absolute;left:-14px;top:50%;transform:translateY(-50%);width:3px;height:20px;border-radius:0 3px 3px 0;background:var(--red);box-shadow:0 0 12px var(--red)}
.nav-link .badge{margin-left:auto}
.sb-foot{margin-top:auto;padding-top:12px;border-top:1px solid var(--border)}
.sb-user{display:flex;align-items:center;gap:10px;padding:8px;border-radius:11px}
.sb-user:hover{background:var(--card)}
.avatar{width:32px;height:32px;border-radius:9px;background:var(--elev);display:grid;place-items:center;font-weight:800;font-size:13px;color:var(--red-soft);flex:0 0 32px;border:1px solid var(--border)}
.sb-user .meta{min-width:0}
.sb-user .meta b{font-size:13px;font-weight:700;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:130px}
.sb-user .meta span{font-size:11px;color:var(--muted-2)}

.main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:20;display:flex;align-items:center;gap:14px;padding:15px 28px;background:rgba(11,11,15,.72);backdrop-filter:blur(14px);border-bottom:1px solid var(--border)}
.topbar h1{font-size:19px;font-weight:900}
.topbar .sub{font-size:13px;color:var(--muted)}
.topbar .sp{flex:1}
.content{padding:28px;max-width:1180px;width:100%;margin:0 auto}
.content.wide{max-width:1400px}

/* mobile nav */
.menu-btn{display:none;background:var(--card);border:1px solid var(--border);color:var(--text);width:38px;height:38px;border-radius:10px;cursor:pointer;align-items:center;justify-content:center}
@media(max-width:900px){
  .sidebar{position:fixed;left:0;top:0;transform:translateX(-100%);transition:transform .25s var(--ease);box-shadow:var(--shadow)}
  .sidebar.open{transform:translateX(0)}
  .menu-btn{display:flex}
  .content{padding:18px}
  .topbar{padding:13px 16px}
}

/* ============================================================================
   CARDS / PANELS
   ========================================================================== */
.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}
.card.pad{padding:22px}
.panel{background:var(--card);border:1px solid var(--border);border-radius:var(--radius)}
.panel-h{display:flex;align-items:center;gap:12px;padding:18px 20px;border-bottom:1px solid var(--border)}
.panel-h h3{font-size:15px;font-weight:800}
.panel-h .sp{flex:1}
.panel-b{padding:20px}
.glass{background:linear-gradient(180deg,rgba(28,28,38,.7),rgba(20,20,27,.7));backdrop-filter:blur(8px)}

.grid{display:grid;gap:16px}
.g-2{grid-template-columns:repeat(2,1fr)}
.g-3{grid-template-columns:repeat(3,1fr)}
.g-4{grid-template-columns:repeat(4,1fr)}
.g-auto{grid-template-columns:repeat(auto-fill,minmax(260px,1fr))}
@media(max-width:1000px){.g-4{grid-template-columns:repeat(2,1fr)}.g-3{grid-template-columns:repeat(2,1fr)}}
@media(max-width:680px){.g-4,.g-3,.g-2{grid-template-columns:1fr}}
.row{display:flex;gap:14px}
.row.wrap{flex-wrap:wrap}
.between{justify-content:space-between}
.center{align-items:center}
.col{display:flex;flex-direction:column}

/* ---- KPI stat card ---------------------------------------------------------*/
.stat{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:20px;position:relative;overflow:hidden;transition:transform .18s var(--ease),border-color .18s}
.stat:hover{transform:translateY(-3px);border-color:var(--border-2)}
.stat .ico{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;background:rgba(229,37,37,.12);color:var(--red-soft);margin-bottom:14px}
.stat .ico svg{width:20px;height:20px}
.stat .lab{font-size:12.5px;color:var(--muted);font-weight:600}
.stat .val{font-size:30px;font-weight:900;letter-spacing:-.03em;margin-top:2px;font-variant-numeric:tabular-nums}
.stat .delta{font-size:12px;font-weight:700;margin-top:6px}
.stat .delta.up{color:var(--green)}
.stat .delta.down{color:var(--red-2)}
.stat::after{content:"";position:absolute;right:-30px;top:-30px;width:120px;height:120px;background:radial-gradient(circle,rgba(229,37,37,.10),transparent 70%)}

/* ============================================================================
   BUTTONS
   ========================================================================== */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--border-2);background:var(--elev);color:var(--text);font-size:14px;font-weight:700;padding:10px 16px;border-radius:11px;cursor:pointer;transition:all .15s var(--ease);white-space:nowrap}
.btn svg{width:17px;height:17px}
.btn:hover{border-color:#3a3a47;background:#22222c;transform:translateY(-1px)}
.btn-primary{background:linear-gradient(180deg,var(--red-2),var(--red));border-color:transparent;color:#fff;box-shadow:0 6px 18px rgba(229,37,37,.32)}
.btn-primary:hover{background:linear-gradient(180deg,#ff5252,var(--red-2));box-shadow:0 10px 26px rgba(229,37,37,.42)}
.btn-ghost{background:transparent;border-color:var(--border)}
.btn-ghost:hover{background:var(--card)}
.btn-danger{background:transparent;border-color:rgba(229,37,37,.4);color:var(--red-soft)}
.btn-danger:hover{background:rgba(229,37,37,.12);border-color:var(--red)}
.btn-sm{padding:7px 12px;font-size:13px;border-radius:9px}
.btn-lg{padding:14px 22px;font-size:15px;border-radius:13px}
.btn-block{width:100%}
.btn:disabled{opacity:.5;cursor:not-allowed;transform:none}
.btn-icon{width:36px;height:36px;padding:0;border-radius:10px}

/* ============================================================================
   FORMS
   ========================================================================== */
.field{margin-bottom:16px}
.field label{display:block;font-size:13px;font-weight:700;margin-bottom:7px;color:#cfcfdb}
.field .hint{font-size:12px;color:var(--muted-2);margin-top:6px}
.input,.textarea,.select{width:100%;background:var(--bg);border:1px solid var(--border);border-radius:11px;padding:12px 14px;color:var(--text);font-size:14.5px;transition:border-color .15s,box-shadow .15s}
.input:focus,.textarea:focus,.select:focus{outline:none;border-color:var(--red);box-shadow:0 0 0 3px rgba(229,37,37,.15)}
.textarea{resize:vertical;min-height:96px;line-height:1.55}
.select{appearance:none;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'><path d='M2 4l4 4 4-4' stroke='%238A8A99' stroke-width='1.6' fill='none' stroke-linecap='round'/></svg>");background-repeat:no-repeat;background-position:right 14px center;padding-right:36px}
.input::placeholder,.textarea::placeholder{color:var(--muted-2)}

.switch{position:relative;display:inline-flex;align-items:center;cursor:pointer;gap:11px}
.switch input{position:absolute;opacity:0}
.switch .track{width:42px;height:24px;border-radius:20px;background:var(--elev);border:1px solid var(--border-2);transition:.2s;position:relative;flex:0 0 42px}
.switch .track::after{content:"";position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#fff;transition:.2s var(--ease)}
.switch input:checked + .track{background:var(--red);border-color:var(--red)}
.switch input:checked + .track::after{transform:translateX(18px)}
.switch .lbl{font-size:14px;font-weight:600}

.check{display:inline-flex;align-items:flex-start;gap:11px;cursor:pointer;font-size:14px;padding:10px 12px;border-radius:11px;border:1px solid var(--border);background:var(--bg);transition:.15s;width:100%}
.check:hover{border-color:var(--border-2)}
.check input{position:absolute;opacity:0}
.check .box{width:20px;height:20px;border-radius:6px;border:1.5px solid var(--border-2);flex:0 0 20px;display:grid;place-items:center;transition:.15s;margin-top:1px}
.check .box svg{width:12px;height:12px;opacity:0;transform:scale(.6);transition:.15s}
.check input:checked + .box{background:var(--red);border-color:var(--red)}
.check input:checked + .box svg{opacity:1;transform:scale(1)}
.check b{font-weight:700;display:block}
.check small{color:var(--muted);font-weight:500}

/* ============================================================================
   BADGES / PILLS / TAGS
   ========================================================================== */
.tag{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:800;letter-spacing:.03em;padding:4px 9px;border-radius:20px;background:var(--elev);border:1px solid var(--border-2);color:var(--muted)}
.tag.red{background:rgba(229,37,37,.13);border-color:rgba(229,37,37,.4);color:var(--red-soft)}
.tag.green{background:rgba(34,197,94,.12);border-color:rgba(34,197,94,.35);color:#5ee08f}
.tag.yellow{background:rgba(250,204,21,.12);border-color:rgba(250,204,21,.35);color:#f3d65b}
.tag.dot::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;box-shadow:0 0 8px currentColor}
.badge{display:inline-grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:20px;font-size:11px;font-weight:800;background:var(--red);color:#fff}
.badge.soft{background:var(--elev);color:var(--muted)}

/* ============================================================================
   TABLES / LISTS
   ========================================================================== */
.table{width:100%;border-collapse:collapse}
.table th{text-align:left;font-size:11px;font-weight:800;letter-spacing:.07em;text-transform:uppercase;color:var(--muted-2);padding:12px 16px;border-bottom:1px solid var(--border)}
.table td{padding:14px 16px;border-bottom:1px solid var(--border);font-size:14px;vertical-align:middle}
.table tr:last-child td{border-bottom:0}
.table tbody tr{transition:background .12s}
.table tbody tr:hover{background:rgba(255,255,255,.018)}
.table .u{display:flex;align-items:center;gap:11px}
.table .u b{font-weight:700}
.table .u span{font-size:12.5px;color:var(--muted)}

.list-item{display:flex;align-items:center;gap:13px;padding:13px 16px;border-bottom:1px solid var(--border)}
.list-item:last-child{border-bottom:0}

/* ---- progress bar / ring ---------------------------------------------------*/
.bar{height:7px;background:var(--elev);border-radius:20px;overflow:hidden}
.bar > i{display:block;height:100%;border-radius:20px;background:linear-gradient(90deg,var(--red),var(--red-2));transition:width .6s var(--ease)}
.ring{--p:0;width:120px;height:120px;border-radius:50%;display:grid;place-items:center;
  background:conic-gradient(var(--red) calc(var(--p)*1%),var(--elev) 0);}
.ring::before{content:"";position:absolute;width:96px;height:96px;border-radius:50%;background:var(--card)}
.ring .pct{position:relative;font-size:26px;font-weight:900}
.ring-wrap{position:relative;display:grid;place-items:center}

/* ============================================================================
   AUTH PAGES (centered card)
   ========================================================================== */
.auth{min-height:100vh;display:grid;place-items:center;padding:24px}
.auth .card{width:100%;max-width:400px;padding:38px}
.auth .mark{width:50px;height:50px;border-radius:14px;background:linear-gradient(135deg,var(--red),#a01414);display:grid;place-items:center;font-weight:900;font-size:24px;margin-bottom:22px;box-shadow:var(--shadow-sm)}
.auth h1{font-size:24px}
.auth .sub{color:var(--muted);font-size:14.5px;margin:8px 0 24px}
.auth-side{display:grid;grid-template-columns:1.1fr 1fr;min-height:100vh}
@media(max-width:880px){.auth-side{grid-template-columns:1fr}.auth-hero{display:none!important}}
.auth-hero{position:relative;overflow:hidden;padding:56px;display:flex;flex-direction:column;justify-content:center;
  background:radial-gradient(900px 500px at 30% 0%,rgba(229,37,37,.18),transparent 60%),linear-gradient(160deg,#15151c,#0b0b0f)}
.auth-hero h2{font-size:38px;line-height:1.05;max-width:480px}
.auth-hero p{color:var(--muted);font-size:16px;margin-top:18px;max-width:420px}
.auth-hero .feat{display:flex;align-items:center;gap:11px;margin-top:16px;font-weight:600;font-size:14.5px}
.auth-hero .feat .c{width:24px;height:24px;border-radius:7px;background:rgba(34,197,94,.15);color:#5ee08f;display:grid;place-items:center}
.auth-hero .feat .c svg{width:14px;height:14px}

/* ============================================================================
   ALERTS / FLASH
   ========================================================================== */
.flashwrap{position:fixed;top:18px;right:18px;z-index:100;display:flex;flex-direction:column;gap:10px;max-width:340px}
.flash{display:flex;align-items:flex-start;gap:11px;padding:13px 15px;border-radius:12px;font-size:14px;font-weight:600;box-shadow:var(--shadow);animation:slideIn .3s var(--ease) both;border:1px solid}
.flash.success{background:#10231a;border-color:rgba(34,197,94,.4);color:#7fe6a6}
.flash.error{background:#241112;border-color:rgba(229,37,37,.45);color:var(--red-soft)}
.flash.info{background:#15151c;border-color:var(--border-2);color:#cfcfdb}
@keyframes slideIn{from{transform:translateX(30px);opacity:0}to{transform:translateX(0);opacity:1}}

.empty{text-align:center;padding:56px 20px;color:var(--muted)}
.empty .ico{width:60px;height:60px;border-radius:16px;background:var(--elev);display:grid;place-items:center;margin:0 auto 16px;color:var(--muted-2)}
.empty .ico svg{width:26px;height:26px}
.empty h3{font-size:17px;color:var(--text);margin-bottom:6px}

/* ---- impersonation banner --------------------------------------------------*/
.imp-banner{background:linear-gradient(90deg,var(--yellow),#e0b500);color:#1a1500;text-align:center;font-size:13px;font-weight:800;padding:9px 16px;display:flex;align-items:center;justify-content:center;gap:14px}
.imp-banner a{text-decoration:underline}

/* ============================================================================
   UTIL
   ========================================================================== */
.mt-0{margin-top:0}.mt-1{margin-top:8px}.mt-2{margin-top:16px}.mt-3{margin-top:24px}.mt-4{margin-top:32px}
.mb-1{margin-bottom:8px}.mb-2{margin-bottom:16px}.mb-3{margin-bottom:24px}
.gap-1{gap:8px}.gap-2{gap:16px}.gap-3{gap:24px}
.fs-12{font-size:12px}.fs-13{font-size:13px}.fs-14{font-size:14px}
.fw-7{font-weight:700}.fw-8{font-weight:800}.fw-9{font-weight:900}
.tc{text-align:center}.tr{text-align:right}
.hide{display:none!important}
.divider{height:1px;background:var(--border);margin:20px 0}
.reveal{opacity:0;transform:translateY(10px);animation:reveal .5s var(--ease) forwards}
@keyframes reveal{to{opacity:1;transform:none}}
.spin{animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}

/* ============================================================================
   PREMIUM LAYER, logo, glow, glass, motion (the 1000x pass)
   ========================================================================== */
img.mark{object-fit:cover;background:transparent;box-shadow:0 6px 18px rgba(229,37,37,.28)}
.sb-brand img.mark{width:36px;height:36px;border-radius:10px}
.auth img.mark, .auth-card img.mark{width:52px;height:52px;border-radius:14px;display:block;margin-bottom:22px}

/* animated aurora behind everything */
body::before{content:"";position:fixed;inset:0;z-index:-1;pointer-events:none;opacity:.6;
  background:radial-gradient(600px 400px at 12% 8%,rgba(229,37,37,.10),transparent 60%),
             radial-gradient(700px 500px at 88% 92%,rgba(91,141,239,.06),transparent 60%);
  animation:aurora 18s ease-in-out infinite alternate}
@keyframes aurora{0%{transform:translate3d(0,0,0) scale(1)}100%{transform:translate3d(0,-2%,0) scale(1.06)}}

/* tactile press on everything clickable */
.btn:active{transform:translateY(1px) scale(.99)}
.stat,.card,.panel{will-change:transform}

/* gradient hairline on key panels */
.panel.glow,.card.glow{position:relative}
.panel.glow::before,.card.glow::before{content:"";position:absolute;inset:0;border-radius:inherit;padding:1px;
  background:linear-gradient(135deg,rgba(229,37,37,.6),transparent 40%);
  -webkit-mask:linear-gradient(#000 0 0) content-box,linear-gradient(#000 0 0);-webkit-mask-composite:xor;mask-composite:exclude;pointer-events:none}

/* shimmering top accent bar for hero cards */
.hero-accent{position:relative;overflow:hidden}
.hero-accent::after{content:"";position:absolute;top:0;left:0;right:0;height:3px;
  background:linear-gradient(90deg,transparent,var(--red),var(--red-2),transparent);
  background-size:200% 100%;animation:slide 3s linear infinite}
@keyframes slide{to{background-position:200% 0}}

/* nav count badge pulse */
.nav-link .badge{animation:pulse 2s ease-in-out infinite}
@keyframes pulse{0%,100%{box-shadow:0 0 0 0 rgba(229,37,37,.5)}50%{box-shadow:0 0 0 5px rgba(229,37,37,0)}}

/* live "online" dot */
.live-dot{width:8px;height:8px;border-radius:50%;background:var(--green);box-shadow:0 0 0 0 rgba(34,197,94,.6);animation:livePulse 1.8s infinite}
@keyframes livePulse{0%{box-shadow:0 0 0 0 rgba(34,197,94,.5)}70%{box-shadow:0 0 0 7px rgba(34,197,94,0)}100%{box-shadow:0 0 0 0 rgba(34,197,94,0)}}

/* segment / chips row */
.chips{display:flex;gap:8px;flex-wrap:wrap}
.chip{padding:7px 13px;border-radius:20px;border:1px solid var(--border);background:var(--card);font-size:13px;font-weight:600;color:var(--muted);cursor:pointer;transition:.15s}
.chip:hover{color:var(--text);border-color:var(--border-2)}
.chip.on{background:rgba(229,37,37,.14);border-color:rgba(229,37,37,.45);color:var(--red-soft)}

/* draggable affordance */
[data-sortable] [data-id].dragging{opacity:.4;border-color:var(--red)!important}
[data-sortable] [data-id]{transition:box-shadow .15s}

/* skeleton shimmer (for future loading states) */
.sk{background:linear-gradient(90deg,#16161d,#1d1d27,#16161d);background-size:200% 100%;animation:sk 1.3s infinite;border-radius:8px}
@keyframes sk{to{background-position:-200% 0}}

/* win card */
.win{position:relative;overflow:hidden}
.win .metric{font-size:13px;font-weight:800;color:#5ee08f;background:rgba(34,197,94,.1);border:1px solid rgba(34,197,94,.3);padding:4px 10px;border-radius:20px;display:inline-block}
.likebtn{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:700;color:var(--muted);cursor:pointer;border:1px solid var(--border);background:transparent;padding:6px 12px;border-radius:20px;transition:.15s}
.likebtn:hover{border-color:var(--border-2);color:var(--text)}
.likebtn.on{color:var(--red-soft);border-color:rgba(229,37,37,.4);background:rgba(229,37,37,.08)}
.likebtn.on svg{fill:var(--red)}

/* SLA pill */
.sla{font-size:11px;font-weight:800;padding:3px 9px;border-radius:20px}
.sla.ok{background:rgba(34,197,94,.12);color:#5ee08f;border:1px solid rgba(34,197,94,.3)}
.sla.bad{background:rgba(229,37,37,.14);color:var(--red-soft);border:1px solid rgba(229,37,37,.4)}

/* chat bubbles (tickets) */
.bub{max-width:80%;padding:12px 15px;border-radius:14px;font-size:14px;line-height:1.55;margin-bottom:12px}
.bub.them{background:var(--elev);border:1px solid var(--border);border-top-left-radius:4px}
.bub.me{background:linear-gradient(180deg,var(--red-2),var(--red));color:#fff;margin-left:auto;border-top-right-radius:4px}
.bub .who{font-size:11px;font-weight:700;opacity:.7;margin-bottom:3px}

/* ============================================================================
   FINAL POLISH — the details that read "world-class"
   ========================================================================== */
html{scroll-behavior:smooth}
*{-webkit-tap-highlight-color:transparent}

/* gentle page-load entrance for main content */
.content{animation:pageIn .45s var(--ease) both}
@keyframes pageIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}

/* crisp, branded keyboard focus ring (accessibility + polish) */
a:focus-visible,button:focus-visible,.btn:focus-visible,.input:focus-visible,.chip:focus-visible{outline:none;box-shadow:0 0 0 3px rgba(229,37,37,.45)}

/* link list-items lift subtly */
a.list-item{transition:background .14s var(--ease),transform .14s var(--ease)}
a.list-item:hover{background:rgba(255,255,255,.022)}

/* number/stat values use the display font + tabular figures everywhere */
.stat .val,.ring .pct{font-variant-numeric:tabular-nums}

/* refined panel header icon chip */
.panel-h > svg:first-child{width:18px;height:18px;color:var(--red-soft);flex:0 0 18px}

/* buttons get a faint top sheen */
.btn-primary{background-image:linear-gradient(180deg,rgba(255,255,255,.16),transparent 40%),linear-gradient(180deg,var(--red-2),var(--red))}

/* cards: smoother, deeper hover shadow */
a.card,.stat{transition:transform .18s var(--ease),border-color .18s var(--ease),box-shadow .18s var(--ease)}
a.card:hover,.stat:hover{box-shadow:0 16px 40px rgba(0,0,0,.45)}

/* tags slightly rounder + tighter */
.tag{letter-spacing:.02em}

/* avatar gets a subtle inner ring */
.avatar{box-shadow:inset 0 0 0 1px rgba(255,255,255,.04)}

/* topbar bell hover */
.topbar .btn-icon:hover{color:var(--red-soft)}

/* prefers-reduced-motion: respect it */
@media (prefers-reduced-motion: reduce){
  *,*::before,*::after{animation-duration:.001ms!important;animation-iteration-count:1!important;transition-duration:.001ms!important;scroll-behavior:auto!important}
}

/* mobile niceties */
@media(max-width:680px){
  .content{padding:14px}
  h1{font-size:22px}
  .stat .val{font-size:26px}
  .grid.g-4{gap:12px}
}